Warranty & Returns

What kind of warranties do you offer and what do they mean?

We provide a two-year warranty on our Curaprox sonic toothbrushes. In case of a defect, please contact us via our contact form and we'll be happy to help.

My product is faulty – what should I do?

Please inform us of the faulty product as soon as possible using the contact form or by phone (+41 44 744 46 46). We will then look into whether we can replace it and tell you what to do next.

How do I return or exchange an item?

You can return items to Curaprox within 30 days, unopened and in their original packaging. If the item is like new, the purchase price will be refunded to you via the payment method used. It takes around 3–10 working days to process returns once they have been received. Write to us using the contact form or call us on +41 44 744 46 46. We will then look into whether we can replace it and tell you what to do next.

How long do I have to return an item after it has arrived?

You can return products within 30 days from the day on which the items were delivered to you. If 30 days have already passed, please contact our customer service team using the contact form and we will consider your case on an individual basis.

Can I return any item?

We generally accept returns of any items that are still in their packaging. Unfortunately we are unable to accept returns of hygiene products that have been opened. These include toothbrushes, toothpaste, interdental brushes, soothers, etc. Write to us using the contact form or call us on +41 44 744 46 46. We will then check whether the item(s) can be returned and inform you of the next steps to take.

Money-back guarantee for Curaprox sonic toothbrushes

Does our Hydrosonic toothbrush not work for you? You can return it within 30 days of purchase and we will give you your money back. Write to us using the contact form or call us on +41 44 744 46 46. We will then inform you of the next steps to take.

How do I return a faulty Hydrosonic toothbrush?

You can get in touch with our customer service team via our contact form or by phone on +41 44 744 46 46 (Monday to Friday, 7:30 am–12:00 pm and 1:00–5:00 pm). If you are unable to resolve the fault with the help of our customer service team, we will send you a pre-paid return label. You can then return the Hydrosonic toothbrush free of charge with a description of the fault.